Sometimes the browsers get confused with the Gateway logins! Clearing your browser’s cache or opening the database in a private browsing window will help with this.
Instructions for clearing cache/cookies
As an alternative, if you would rather not lose some of the things that your browser saves for you (browsing history, passwords etc) you can open the database session in a private or incognito browser window.
Private Browsing Window Instructions
If your error message persists, please contact the Gateway Library.