COM 252: Intro to Interpersonal Communication

MICHAEL A. GRIFFIN. Public Speaking Basics. Revised edition. Lanham, Maryland: University Press of America, 2015

“The Psychology of Public Speaking.” Handy Answer: The Handy Communication Answer Book, by Lauren Sergy, 1st ed., Visible Ink Press, 2017. Credo Reference

Coverage of relationships between theory, research, and practice of third parties in the conflict management and dispute resolution field to promote more effective professional applications.

This study examines how an organization-wide self-managed interpersonal conflict resolution system is experienced from the point of view of permanent and seasonal employees.

There are in general five conflict resolution approaches: withdrawal, compromise, forcing, smoothing, and problem solving. Conflict results are very relevant to the interaction of the approaches. Improperly managed, the interaction often generates psychological residue such as anger that ruins the project. The main objective of this research is, through a case study, to enhance the comprehension of the approaches, their interactions, and the psychological changeovers involved.

As a synthesis, this paper proposes a framework of crosscultural communication competence that focuses on certain individual level elements involved in the cross-cultural adaptation process. In conclusion, a three-stage transition model of personal change is deduced and presented.

Using a case-study based approach, this research contributes to the standardisation versus adaptation debate in global marketing. It analyses the influence of the local culture dimension reflected in consumers' comments in the Facebook platform regarding a new global technological product, the Samsung Galaxy S8/S8+, launched worldwide in 2017.

In this case study, we have examined Foxconn's crisis communication strategies during the critical period and explored the failure in crisis communication in terms of the stakeholder approach. Our findings show that Foxconn adopted a mixed response strategy by trying to address the concerns of various stakeholders while refusing to take responsibility for the suicides. Foxconn's failure in the crisis was due to its imbalanced stakeholder relations that failed to recognize employees as important stakeholders, resulting in the failure to provide the ethics of care and justice that was warranted.

Using hypothetical scenarios, we provided participants with potential opening statements to a conflict discussion that varied on I/you language and communicated perspective. Participants rated the likelihood that the recipient of the statement would react in a defensive manner. Using I-language and communicating perspective were both found to reduce perceptions of hostility.

The article emphasizes the importance of listening skills in both social interactions and the business environment, highlighting that effective listening can significantly impact success. It outlines practical steps for preparing to listen, such as clearing distractions, setting a purpose for meetings, and being aware of personal biases. The article also provides techniques for engaging in conversations, including maintaining eye contact, nodding, and summarizing what has been said to ensure understanding.

In the present study, we investigate the relationship between health-promoting leadership, the leaders' listening skills, job satisfaction, and turnover intention to get a clearer picture about the effects of different leadership behaviors on the employees' well-being. The results of an online-study with 354 Austrian and Slovenian workers showed that both types of leadership behaviors had a direct effect on the employees' job satisfaction and an indirect effect on turnover intention through job satisfaction. Listening was found to have a stronger direct impact on job satisfaction.

Investigation of compliance techniques has generally overlooked a dynamic involving a target's dilemma over directly commenting about the imposition of the requester's behavior. Such behavior is generally classified as being metacommunicative in nature. In two studies, the authors tested the hypothesis that compliance can be enhanced when the target is asked to metacommunicate about the appropriateness of an imposition in order to refuse it.

The role of metacommunication in numerous aspects or dimensions of human development cannot be overestimated. In this paper I discuss theoretical ideas and research evidence concerning play, metacommunication and language development.

The purpose of this discussion is to elaborate upon the notion of process in interpersonal communication. An understanding of process requires attention to the underlying rules which link sequential messages. It is argued that these rules are negotiated through a process referred to as metacommunication.

By the end of this section, you will be able to:
Describe how sensation and perception work together through sensory interaction, selective attention, sensory adaptation, and perceptual constancy.

Give examples of how our expectations may influence our perception, resulting in illusions and potentially inaccurate judgments.

The present study investigated whether individuals benefit from others’ perceptual judgments in indirect interactions, where outcomes of individual decisions can be observed in a shared environment.

Peter Hartley. Interpersonal Communication. 2nd ed, Routledge, 1999.

In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession.

Points out the need to control negative emotions when sending out business-related electronic mail. Reflection on sender's professionalism; Use of face-to-face communications as a guide for choice of words; Disengaging from electronic mail controversies.

This paper brings together the presentation of long-established communication starting points and the most modern thinking and research on the impact of communication on the motivation, satisfaction and productivity of employees. Based on this, but also with the presented results of the conducted research, it proposes a new communication concept of communicating negative messages that are an integral part of everyday business communication in the organization.

Do you disagree with your employee, manager, or business partner? Does this disagreement make you annoyed or even angry? Yet, you decide to mask your negative emotions and discuss the disagreement with a neutral or happy face. Wrong. We find that masking negative emotions in the work environment can prevent corrective actions, escalate disagreement, and make people to develop long‐lasting negative sentiments toward the counterpart that ultimately result in dysfunctional behaviors.

The Communication Theory of Resilience (CTR) highlights the significance of legitimizing negative emotions and highlighting positive emotions in fostering resilience, while the Stress and Coping Framework of Resilience (SCFR) highlights the negative emotions in cultivating coping actions.

This article discusses the role of emotions in negotiating a new job's details such as salary and vacation time. Emotions people experience during negotiations are triggered by whether or not their core concerns are being met. These include appreciation, autonomy, affiliation, status and role. People reveal their feelings in subtlest ways--darting eyes, sweaty brows or a tense tapping of the foot. Strong negative emotions have a place in negotiations: it is just tricky to know how to use them.

The article discusses self-awareness as a characteristic of leadership. Topics include leadership styles, the relational aspects of effective leadership, the transformational potential of self-awareness, uncertainty, the evaluation of moods and circumstances, creativity and innovation in business, and communication.

The purpose of the two studies reported in this article was to examine whether self-reported scores on a measure of self-monitoring would be related to leader emergence in student groups working on realistic, sustained projects.

Data from 118 telecommunications employees and their coworkers provided supporting evidence. As predicted, low self-monitors, in comparison to high self-monitors, spoke up more often as internal locus of control, self-esteem, top-management openness, and trust in supervisor increased. The theoretical and practical implications of our results are discussed.